Troubleshoot


Troubleshooting and Support

Setup, Connection Issues, and Whitelist Information

How to Set Up Classkick: iPads

 

How to Set Up Classkick: Web

 

1. Download Classkick to teacher and student iPads from the App Store or through MDM deployment

(If teachers are using Classkick Beta, please see classkick.com/beta for instructions)

2. Test connection to Classkick by creating a free account

(Tap "Teacher? Head This Way" from initial screen)

 
 

1. Navigate to http://app.classkick.com

(Students and teachers should be using a Chrome browser, version 51 or higher, from a Chromebook, desktop, or laptop computer) 

2. Test connection to Classkick by creating a free account.

(Click "Teacher Login" from initial screen)

 

If you need any help troubleshooting, please let us know by reaching out to support@classkick.com.

 

 

IT Troubleshooting

 

If your students are attempting to log in and receiving the error "Oops, wrong code" please try these three solutions: 

  1. Ensure that the student has entered the code correctly (codes consist of all capital letters without spaces).

  2. Turn the Wi-Fi off and then back on again for the iPad before attempting to insert the class code.

  3. Ask your IT department to whitelist the sites listed below. 

 
Class Kick error.PNG
 
IMG_0179.jpg
 

If iPad displays Network Error, or the Web gets stuck on a Loading screen, it is most likely due to the fact that our servers are being filtered by your school's security settings.

If your school or district using web filtering software or a proxy, please allow or whitelist the following domains:

  • *.classkick.com

  • *.firebaseio.com

  • *.firebase.com

  • googleusercontent.com

  • accounts.google.com

  • *.googleapis.com

  • crashlytics.com

  • mixpanel.com

 

The following firebase IPs should also be allowed or whitelisted:

  • 184.173.76.162

  • 192.155.197.58 through 192.155.197.62

  • 50.23.219.162

  • 75.126.1.11 through 75.126.1.14

  • 75.126.118.115

  • 75.126.118.121

  • 75.126.166.164 through 75.126.166.174

  • 75.126.7.162 through 75.126.7.166

 

No specific ports need to be opened.

 

If Classkick takes a long time to load, the problem could be the Internet connection.

Please run a Speed Test on an iPad that takes a long time and take note of the three results:

  • ping

  • download speed

  • upload speed

There may be issues with sending and receiving student work in real-time if:

  • ping(ms) >~ 100

  • download (Mb/s) < 1

  • upload (Mb/s) < 1 

 
The internet connection appears to be offline. 
 

If you see "The Internet connection appears to be offline." even though you can access the Internet, please make your Proxy PAC file server compatible with App Transport Security.

More information about this issue here.

 

 

Classkick Connection Issues

 

Please visit this site to fix common connection issues with Classkick.

If you don't see a solution to your problem, please reach out to us at support@classkick.com, on Twitter, or on Facebook. You can also use the Live Support option in the bottom right of the screen to chat with us live.