How to Set Up Classkick: iPads
How to Set Up Classkick: Web
If you need any help troubleshooting, please let us know by reaching out to email@example.com.
IT Troubleshooting: iPads
If your students are attempting to log in and receiving the error "Oops, wrong code" please try these three solutions:
Ensure that the student has entered the code correctly (codes consist of all capital letters without spaces).
Turn the Wi-Fi off and then back on again for the iPad before attempting to insert the class code.
Ask your IT department to whitelist the sites listed below.
If iPad displays Network Error, it is most likely due to the fact that our servers are being filtered by your school's security settings.
Please run the test found on this page.
If the test fails, please allow or whitelist the following domains:
The following firebase IPs should also be allowed or whitelisted:
22.214.171.124 through 126.96.36.199
188.8.131.52 through 184.108.40.206
220.127.116.11 through 18.104.22.168
22.214.171.124 through 126.96.36.199
No specific ports need to be opened.
If the teacher or student iPad takes a long time to load, the problem could be the Internet connection.
Please run a Speed Test on an iPad that takes a long time and take note of the three results:
There may be issues with sending and receiving student work in real-time if:
ping(ms) >~ 100
download (Mb/s) < 1
upload (Mb/s) < 1
If you see "The Internet connection appears to be offline." even though you can access the Internet, please make your Global Proxy PAC file server compatible with App Transport Security.